1. Develop a Client Care Profile

When you reach out to Heart 2 Heart, our initial step involves collecting information to better grasp how we can tailor our assistance to your unique needs. Through thoughtful inquiries, we aim to understand your wishes thoroughly. Subsequently, we'll coordinate an in-home visit to conduct a comprehensive assessment, considering both your basic needs and the environment. This assessment helps us discern the precise type of care that suits you best—whether it's companion care, personal care, nursing, or specialized care. Throughout this process, we are here not only to address any questions you may have but also to ensure that we provide the services that perfectly align with your requirements. At Heart 2 Heart, your well-being is our foremost concern.

2. Create a Person-Centered Care Plan

Following that, at Heart 2 Heart, we'll meticulously develop a personalized care plan centered around you. This plan is intricately tailored to meet your unique needs, taking into account your personal history, daily routines, and preferences, as well as those of your loved ones. The support activities outlined in the plan are designed to offer maximum benefit to you. We'll engage in a thorough review of the care plan with you, providing the opportunity for detailed discussion, and we're always ready to make modifications to ensure it aligns perfectly with your expectations. At Heart 2 Heart, crafting a care plan that resonates with you is a pivotal step in our commitment to your well-being.

3. Identify the Best Caregiver or Health Care Professional for You

Allowing someone in your home is a big step. We are honored and grateful that you put your trust in us. So, it’s important that we make the perfect caregiver or skilled nurse match. We consider numerous factors such as interest, personalities, and in-home medical support services needed. All caregivers and healthcare professionals are screened, including background and reference checks. They are also bonded/insured. Of course, your comfort matters the most. If you ever have any concerns, we will work to find you a new caregiver.

4. Deliver Extraordinary Care

We believe every interaction with Heart 2 Heart should be extraordinary. Heart 2 Heart caregivers live our mission and strive to improve the quality of life for those they serve each day. They understand that social connections and personal interactions are key to living a happy life. That’s why they provide more than just quality care—they provide extraordinary experiences.

5. Provide Ongoing Support

Heart 2 Heart caregivers keep detailed notes so you know exactly what happened each time they provided service. Supervisory staff also make periodic visits to your loved one’s home to ensure things are going well. And, because your care team is trained to notice and report changes in health or condition, we can quickly adjust care if needed.